Organizing and designing call-centers and control rooms

Operators like traffic controllers and bridge/lock operators in control rooms have to make critical decisions based on information from several different systems, often operating under time pressure. Therefore the work place needs to be designed in such a way that they get the right information at just the right moment.

vhp human performance evaluates, designs and organizes working environments

We help you find a smart match between users, tasks, workplace and working environment. The result can vary from simple sketches of workstations, to a detailed description of a complete new way of working, including required systems, software and workstations. We design the layout of the work environment in 2D and 3D drawings. We put together the complete Programme of Requirements, including an indication of the total costs. After the design we supervise the realization in order to make sure that your control room is equipped for optimal performance.